RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at hello@thebodysugarco.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

The Body Sugar Co.
Attn: Returns
6841 Forest Hill Ave
Unit #393
Richmond, VA 23225
United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

After receiving your return and inspecting the condition of your item, we will process your return.

Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

The following items cannot be returned:

• Products with less than 80% contents of the original container
• Free samplers
• Custom made orders

For defective or damaged products, please contact us to arrange a refund or exchange.

Please Note

• Products that cannot be returned by any conditions of the customer, but have an agreed upon defect in the manufacturing of the product may be submitted for store credit request only.

If you have any questions concerning our return policy, please contact us at:

hello@thebodysugarco.com